How can we help?

Before contacting support

1. Refresh QuizSpire and confirm the internet connection is stable.
2. For participant issues, check that the host’s lobby is unlocked and the game has not ended.
3. Try the standalone join link and PIN (or QR code) shown on the presenter screen.
4. If hosting a tournament or 1v1 duel, ensure all contenders are connected to the lobby before starting the bracket.
5. Check the service health endpoint.

What to include in a request

• A concise description of what you expected and what happened.
• Whether you were a creator, host, or participant.
• Approximate date, time, and timezone.
• The game PIN, tournament code, or activity title, if relevant.
• Browser client and device/operating-system version.
• A screenshot with passwords, tokens, and unrelated personal information removed.

Never send passwords, database credentials, AWS keys, authentication cookies, or private session tokens.

Common live game & connection topics

Participants cannot join the live room

Confirm the host has the lobby in an unlocked state. Check that players are entering the exact 6-digit PIN on quizspire.com/play or scanning the host screen’s QR code.

Answers not submitting or socket disconnection

QuizSpire utilizes high-speed WebSockets. If your school or corporate network restricts WebSocket connections (ws:// / wss://), please request your network administrator to allow traffic to quizspire.com.

Self-Paced Solo Quest Links

Students and participants can resume their quest progress anytime before the assignment deadline if the creator enabled the "Allow Resume" setting.

Account, privacy, and abuse

For access, correction, export, account removal, or deletion requests, follow the verified request process. To report harmful or infringing user content, email support with the activity name, creator information if visible, and why the content should be reviewed.